Terms & Conditions.
initial and subsequent consultations, we will work with you to determine what our
services will be in your home or office.
By booking in with us, you agree to these terms and conditions.
Our services are conducted in the presence of the client unless we are provided with
written authorisation from the client owner granting House of Calm access to the
premises.
Your Initial Consultation
We have lots of clients to look after, so we need you to lock us in! A non-refundable
payment of $135.00 is required to secure your initial consultation (up to one hour).
Should you need to reschedule your confirmed initial consultation, 48 hours’ notice is
required directly to House of Calm via phone or email. Your payment will be retained to
secure your new booking.
If you don’t give us 48 hours’ notice, we will have no obligation
to return your initial payment.
Subsequent Consultations
As a small business, we need 48 hours’ notice to cancel or reschedule a booking. A deposit
of 50% of the full quoted fee is required within 24 hours to secure your booking.
Should you reschedule or cancel a booking less than 48 hours prior to the scheduled job time,
your deposit will be forfeited. If you reschedule a booking more than three times, your
deposit will be forfeited.
The balance of your account, including payment for any storage products provided, is due
within 24hr of your session being completed.
Gift Vouchers can not be redeemed for cash, hold no cash value and must be presented
as time of booking. Gift Vouchers are valid for 3 years from date of purchase.
House of Calm is not a retailer, however, when purchasing products from a third
party on your behalf, we do so with your consent, as your agent. Such products are
subject to a 30% mark-up.
Any additional storage products beyond the included
allowance in packages will be charged at cost and pre-approved with the client.
Any faults or defects with the goods are the responsibility of the retailer and/or
manufacturer and you hold any relevant rights against them.
House of Calm does not warrant or guarantee the goods or services of any third party we
might recommend.
Completion and success of the project depends on the timeliness of your decisions and
the work being performed. We hope that you will be delighted with the results, but we of
course cannot guarantee that and give no warranties to that effect.
You are responsible for ensuring the safety of House of Calm employees attending your
premises and you are liable for any injury caused to our representatives and for any loss
or damage to our property whilst on your premises. We reserve the right to decline to
attend your home if we believe it is unsafe.
Our liability with respect to the services is limited to the fees charged for the services.
Before and after photographs may be taken for planning and progress and occasionally
used for general marketing on the House of Calm website and social platforms (no
personal details disclosed and no people in the pics without consent).
Please advise in writing if you do not consent to photos being used for these purposes.
All items removed from your property are done so with your consent. After your
discarded items leave your residence, they are no longer considered your property.
Donations are often done immediately and are difficult to retrieve. Disposal of household
waste is your responsibility.
We will charge a $60 fee to transport your items to a local charity should you choose to
donate any items.
If your property is more than 20km from Elwood, we will charge a daily fee of $100 + 88c
per kilometre travelled to cover travel time and expenses. Any costs for travel by plane
are at your expense.
Your privacy and confidentiality are extremely important to us. House of Calm will only
ask for the information we need to assist you and will not disclose this information to any
external party unless agreed upon by you. We comply with all laws relating to personal
information and privacy.
Victorian law applies to these terms.