Your Initial Consultation

We have lots of clients to look after, so we need you to lock us in! A non-refundable payment of $121 inclusive of GST is required to secure your initial 30 minute consultation.

Should you need to reschedule your confirmed initial consultation, 48 hours’ notice is required directly to House of Calm via phone or email. Your payment will be retained to secure your new booking. If you don’t give us 48 hours’ notice we will have no obligation to return your initial payment.

Subsequent Consultations

We charge $99.00/ph inclusive of GST, with a minimum of 4 hours per consult.

As a small business, we need 48 hours’ notice to cancel or reschedule a booking. A deposit of the full quoted fee is required within 24 hours to secure your booking. Should you reschedule or cancel a booking less than 48 hours prior to the scheduled job time, your deposit will be forfeited. If you reschedule a booking more than three times, your deposit will be forfeited.

Project Management

Our Project Management fee is designed to cover the labour costs associated with product research and personal shopping at $99/ph inclusive of GST. This fee is included in your final invoice based on the total hours dedicated to project management tasks.

Gift Vouchers

Gift Vouchers can not be redeemed for cash, hold no cash value and must be presented as time of booking. Gift Vouchers are valid for 3 years from date of purchase.

House of Calm is not a retailer, however, when purchasing products from a third party on your behalf, we do so with your consent, as your agent. Such products are subject to a 30% mark-up. Any faults or defects with the goods are the responsibility of the retailer and/or manufacturer and you hold any relevant rights against them.

House of Calm does not warrant or guarantee the goods or services of any third party we might recommend.

Completion and success of the project depends on the timeliness of your decisions and the work being performed. We hope that you will be delighted with the results, but we of course cannot guarantee that and give no warranties to that effect.

You are responsible for ensuring the safety of House of Calm employees attending your premises and you are liable for any injury caused to our representatives and for any loss or damage to our property whilst on your premises. We reserve the right to decline to attend your home if we believe it is unsafe.

Our liability with respect to the services is limited to the fees charged for the services.

Before and after photographs may be taken for planning and progress and occasionally used for general marketing on the House of Calm website and social platforms (no personal details disclosed and no people in the pics without consent). Please advise in writing if you do not consent to photos being used for these purposes.

All items removed from your property are done so with your consent. After your discarded items leave your residence, they are no longer considered your property.

Donations are often done immediately and are difficult to retrieve. Disposal of household waste is your responsibility.

We will charge a fee of $66 inclusive of GST to transport your small boot load of items to a local charity should you choose to donate any items.

If your property is more than 30km from Elwood, we will charge a daily fee of $110 inclusive of GST + 88c per kilometre travelled to cover travel time and expenses. Any costs for travel by plane are at your expense.

Your privacy and confidentiality are extremely important to us. House of Calm will only ask for the information we need to assist you and will not disclose this information to any external party unless agreed upon by you. We comply with all laws relating to personal information and privacy.

Victorian law applies to these terms.